Glossary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

24-Hour Assistance Services

These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help anytime, any place while traveling.
Origin: CSA Travel Protection

Accident

A sudden, unexpected, unintended and external event, which causes Injury.
See also: Travel Insurance, Vacation Rental Insurance Origin: CSA Travel Insurance

Accident & Sickness Medical Expense

If you become sick or are accidentally injured while on your trip, we will pay for necessary emergency medical, surgical, and dental care costs. This coverage is excess over any other health, medical, dental, or accident insurance coverage you may have available to you.
Origin: CSA Travel Protection

After Hours

Managers and Owners provide service during long hours, but most are not open 24 hours a day. Calls, assistance and other services provided outside of normal business hours are referred to as after hours.
Origin: Industry

After Hours Fees

Charges to Guests or Owners for services provided after hours. Essential services such as loss of water, power or heat are usually provided free of charge. After hours calls for non-essential services usually bear a fee.
Origin: Industry

Air Flight Accident

Provides coverage for loss of life or limbs in the event of an accident while traveling as a ticketed passenger on a certified passenger aircraft provided by a regularly scheduled airline.
Origin: CSA Travel Protection

Amenities

The features and benefits associated with a property such as furniture, equipment, furnishings, resort priviledges and so forth. Amenities widely between types of accomodations such as hotels, motels, cabins, bed and breakfasts; and also between one unit and another.
Origin: Industry

Amenity Fee

A certain amount paid to an owner or property complex above and beyond the rental rate that allows the renter access to certain amenities (golf, tennis, beach chairs etc.)
Origin: Industry

Arrival Date

The date at which a guest arrives or is allowed to arrive and use a property. In lodging this also usually includes a time before which the guest is not allowed access.
Origin: Industry

Attractions

General all-inclusive term travel industry marketers use to refer to products that have visitor appeal, like museums, historic sites, performing arts institutions, preservation districts, theme parks, entertainment and national sites.
Origin: Industry

Availability Calendar

An online calendar which can be updated to allow renters see the dates open for a certain property (Room, Suite or Home).
See also: Common Calendar Origin: Industry

Back to Back

When one booking immediately follows another booking without a day between them, that is referred to as a back to back. In that case, cleaning must be done between when one guest checks out and the next checks in.
Origin: William May

Blocked (Booking)

When an Owner reserves use of their own home the booking is referred to as a Block or Blocked. This word is used in the Computer Booking system.
See also: Abandoned, Aborted, Cancelled, Confirmed, Order, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: William May

Booking Fee

An additional charge assessed by owners and managers for completing paperwork, handling credit cards, arranging housekeeping and coordinating a lodging property rental.
Origin: Industry

Cancellation Policy

The terms and basis on which a lodging property owner or manager will or will not accept cancellations. Also dependent on the terms on which the guest booked the property. Usually stated as a number o days prior to first date of occupancy on which a guest may request a cancellation. Fees may apply to cancellations or cancellations may be denied altogether.
See also: "Guarantee Reservation" and "Advance Loding Reservation" Origin: Industry

Cancelled (Booking)

A previously confirmed (Completed) Booking that has been later Cancelled. Our software uses this is a Booking Status.
See also: Abandoned, Aborted, Blocked, Confirmed, Order, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: William May

Carpet Cleaning

Usually performed periodically by a vendor using specialized steam or other equipment to clean wall-to-wall carpeting.
Origin: Industry

Check-In

The process by which guests arrive and check into a lodging property. Check In may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Industry

Check-Out

The process by which guests arrive and check out of a lodging property. Check Out may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Industry

Cleaning

See Housekeeping
See also: Out Cleaning Origin: Industry